Dell, You Surprised Me
June 4, 2008 | 5:31 pmI’ll start off by saying I’m not a big fan of Dell Computers, heck I’m not a fan of them at all. That said today I had a wonderful experience with Dell’s Tech Support and I had to share it with the world.
I have been trying to format a Dell computer here at work for a few days now and I kept getting an error as the computer was trying to load the drivers from an XP CD. At first I thought it was the CD I was using and I asked our IT Department to send me a new one. It arrived yesterday and still I had a problem with it. I would get a lovely “blue screen” telling me that something went wrong and that I had to run scan disk on it. Of course when I ran scan disk, I had the same error appear.
Our IT Department asked me to contact Dell since the computer was still under warranty. As I called Customer Support they were very pleasant on the phone with me and quickly passed me over to Tech Support and gave them my details. In the past I recall having to call Tech Support separately and explain my story to them all over again, but not this time.
Jeff, who took my call, was awesome. The only problem I would have to say is that I was put on hold for over 10 minutes before he came back on the line to tell me they would be sending me a new hard drive and had all the details there for me.
Thank You Dell for a great experience overall.
Hi Gus Digital I just wanted to stop by and thank
Richardatdell | June 5, 2008 | 7:37 amHi Gus Digital
I just wanted to stop by and thank you for the feedback. Always good to hear when we do it right…as well as the improvements we need to make.
Much appreciated.
Again you surprised me Dell. Richard I didn't expect this at
gusf | June 5, 2008 | 12:41 pmAgain you surprised me Dell.
Richard I didn’t expect this at all and it is very much appreciated that you commented.
Thanks again guys.