Gus Digital

Today I was catching up on my RSS Feeds and I came across this interesting blog post by John Beihler.  It looks like Rogers has changed their rules on upgrading your phone.  As you are all probably aware I have been trying to get an iPhone from Rogers and they have refused to let me do so until my 12 months were up.  Last week I had said “screw you” and cancelled my contract (which they had suggested) and went over to Fido and picked up an iPhone.  But oh no Rogers has to say “no screw you” and throw this in my face.

What is a boy to do?

I’m not sure they will revert my cancellation fee back as I know they will say that I cancelled from Rogers and moved over to Fido.  Granted if I stayed with Rogers themselves they might have returned the fee back.

Should I be surprised at this.  I don’t think so.  I think Rogers finally realized that they have pissed off so many of their clients and they are fearing that people will just let their contracts run out and wait for the new players to come into the market.  I think this is their way to secure customers for another 3 years which will make it difficult for the new players to get customers.

Time will tell and see if Rogers will let my cancellation fee go, but I think hell will freeze over first before that happens.

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